Legal

Refund & Cancellation Policy

Last updated: July 2026

This policy explains how cancellations are handled and when refunds apply for Winnoventures service engagements.

1. Overview

This Refund & Cancellation Policy applies to custom software, web, mobile, cloud, AI/ML, DevOps, UI/UX, and IT consulting engagements delivered by Winnoventures. It should be read together with our Terms of Service, which govern payment schedules and project termination. Because our services are custom, time-bound engagements rather than off-the-shelf products, refund and cancellation terms differ from typical retail purchases.

2. Cancellation by the Client

You may cancel an ongoing engagement at any time by providing 30 days' written notice, as set out in our Terms of Service. Upon cancellation: • You are responsible for payment of all work completed and hours logged up to the effective cancellation date • Any prepaid amounts for work not yet performed will be refunded within 14 business days • Winnoventures will deliver all completed work product to you as part of the offboarding process

3. Cancellation by Winnoventures

Winnoventures may cancel an engagement with 30 days' written notice, or with immediate effect for cause (e.g., non-payment beyond 30 days, or breach of the Terms of Service that remains uncured after 14 days' notice). If we cancel without cause, any prepaid amounts for work not yet performed will be refunded in full within 14 business days.

4. Refund Eligibility

Refunds may be issued at our discretion in the following situations: • Prepaid milestone or retainer fees for work that has not yet commenced • Services materially not delivered as agreed in the Statement of Work (SOW), where the issue cannot be resolved through rework • Duplicate or erroneous payments Refunds are calculated based on the proportion of agreed deliverables not yet completed at the time of cancellation.

5. Non-Refundable Items

The following are generally not eligible for refund: • Fees for work already completed, delivered, or in progress • Third-party costs already incurred on your behalf (e.g., domain registration, hosting, licences, API/cloud usage) • Discovery, design, or planning phases once delivered • Custom deliverables that have been accepted or deployed to production

6. Refund Process & Timeline

To request a refund, contact us with your project or invoice reference. We will review the request and respond within 5 business days. Approved refunds are issued to the original payment method within 14 business days of approval. Processing times may vary depending on your bank or payment provider.

7. Retainer & Subscription Services

For ongoing retainer, support, or subscription-based services billed on a recurring basis, cancellation takes effect at the end of the current billing cycle. We do not provide prorated refunds for partial billing periods unless required by law.

8. Changes to This Policy

Winnoventures may update this Refund & Cancellation Policy from time to time. Material changes will be posted on our website. Changes do not apply retroactively to engagements already governed by a signed SOW.

9. Contact Us

For refund or cancellation requests, please contact us: Email: support@winnoventures.com Address: Bengaluru, Karnataka, India We aim to respond to all refund-related inquiries within 5 business days.

Questions about a refund or cancellation?